‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline may not seem like an clear candidate for digital platform algorithms.
Nonetheless, its ascent as a viral TikTok topic has thrust it into the lead of an promotional upheaval, where major corporations are investing heavily in content creators and putting fewer resources into marketing items in conventional outlets.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Currently, a wave of amateur-created clips have recorded its extensive utilization in “everyday tips”.
It has been touted as a fix for dirty sneakers or prolonging the scent of perfume, and also a remedy for creaky hinges. Users have even applied it to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Noticing its viral resurgence, strategists within the corporation enhanced the tricks by tasking their in-house experts with verification and sharing the findings with influencers.
Claims that Vaseline reduced the sting of chili on the mouth were validated. Similarly supported were ideas it could prolong perfume and rejuvenate purses. Proposals that it might bleach teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.
This tracking of digital spaces to inform business strategy has been dubbed “social listening”. Fernando Fernández, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without spoiling the atmosphere” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, diverse communities. Changes in digital feeds means that these groups seem specialized, however, they are large.
“Having your brand advocated by other people, talked about by other people, that is how you can build trust and relevance. Content makers are key. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The strategy reflects dramatic transformations occurring in how media is consumed, with the youth demographic devoting greater hours to digital networks than traditional TV, print, or radio.
The transition is visible in falling revenues for traditional media advertising. Within the United Kingdom, advertising income for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
Additionally, it points to a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to promote their goods.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences from conventional channels and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He said brands could also save money by investing in creators over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Advertising spending on influencer marketing is growing fourfold quicker than the broader media sector. Across the United States, it has over doubled since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as networks still held the capability to frame public debate.
Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”